Problems with Language Cloud

Question

I am using Trados Studio 2015. I have been getting the message: "Object reference not set to an instance of an object". Then after Trados crashed today I could not access to Language Cloud anymore. I tried renaming the 12.0.0.0 folder as they suggested in another post but when I restart Studio it asks me to register and then a message appears: "Connection to Language Cloud failed". Studio has been crashing the last couple of days and different error messages appear but until now I could use Language Cloud with no problem. Please help me, I am in the middle of a project!

Paul · Answer

Hi Gabriela Warnes 
 The error might appear because your Antivirus is blocking the connection to Language Cloud. You should set Trados Studio in the list of exceptions for your Antivirus and also make sure that that Studio is installed with Administrator rights. Firewall exception for URLs: lc-api.sdl.com languagecloud.sdl.com cxc-languagecloud.sdl.com Also an exception for port 443 would be required to allow access to the Language Cloud servers. If the issue persists please log a ticket with LC Support as explained here: languagecloudsdl.uservoice.com/.../864867-how-to-contact-sdl-language-cloud-support Regards,

Trados Studio > 4. Machine Translation

Problems with Language Cloud