Can't use Language Cloud - says "Invalid"

Question

I tried to use Language Cloud machine translation in Trados 2015, but I just get an error message that says "invalid". I'm registered and all paid up and everything.

Paul · Answer

Hi Christopher Frye , 
 
Perhaps try the following: 
 
1. Close Studio 
2. Go to C:\Users\[Username]\AppData\Roaming\SDL 
3. Delete LanguageCloud.bin. 
4. Open Studio 
5. Log in with the desired account 
 
If that doesn't help then I'd suggest you log a case with the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 4. Machine Translation

Can't use Language Cloud - says "Invalid"