Cannot access SDL Language cloud from within Studio 2017

Question

All of a sudden, right in the middle of a project, I can no longer access language cloud from Studio 2017. Website access still works. I even tried resetting my password but to no avail. Studio won't let me sign in, reporting that my email address or password is not valid. 
 Closed and relaunched Studio. Cycled off/on my PC. Nothing changes. Any clue? 
 Thanks 
 Stefano Oriola

Lydia Simplicio · Answer

Hello Stefano Oriola , EDITED For issues regarding your Language Cloud access/log-in- please log a (free) support ticket- gateway.sdl.com/webtocaseLCMT The LC team can look at this for you and see what the issue is. 
 I have just found out the issue is caused by the .net framework version/latest CU10 update 
 Downloading the following .net framework should resolve the issue for you. 
 https://www.microsoft.com/net/download/dotnet-framework-runtime/net462

Lydia Simplicio · Answer

Hello @Rabeyrin, 
 
If you have installed the updated dot net framework version and rebooted your machine and still cannot log in, please log a (free) support ticket with our LC team- 
 
 gateway.sdl.com/webtocaseLCMT 
 
They should be able to resolve what other issues are maybe causing the log in problems. 
Could you kindly report back to what resolution was applied please (to help others with similar issues).

Lydia Simplicio · Answer

Jean-Marie Rabeyrin 
 
Thanks for the update- Good to hear the issue has been resolved.

Trados Studio > 5. Machine Translation

Cannot access SDL Language cloud from within Studio 2017