Message: An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Connection to Langauge Cloud Failed

Question

Hi, I have suddenly started getting get this error. I have checked my Internet connection and it is fine. I have only used 24% of my character allowance. I have tried creating a new project from scratch but the same error appears. What should I do?

Radu Boloveschi · Accepted Answer

Hello, 
 
The service has been repaired and it is now working again. 
 
Can you please confirm also on your side. 
 
I've tested it and it is working for me. 
 
Thank you

Radu Boloveschi · Answer

Hi Genevieve. 
 
For the moment we are experiencing some issue with the Language Cloud Machine Translation service. 
 
Our engineering team are working on this as we speak to solve the situation as soon as possible. 
 
I will keep you updated as soon as I have more information and the service should be running again soon. 
 
We apologize for any inconvenience and thank you for your understanding.

Lydia Simplicio · Answer

[deleted]

Lydia Simplicio · Answer

Hello Charlotte Sjögren , 
 
My apologies -I was not aware at the time. 
Radu's answer will be correct - I will delete my post original to prevent any confusion.

Trados Studio > 4. Machine Translation

Message: An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Connection to Langauge Cloud Failed