.After update Trados Studio 2019 I am not able to install and use Language Cloud.

Question

I have the same problem as Denise Baldwin. After update Trados Studio 2019 I am not able to install and use Language Cloud. Appear the warning "You are not currently subscribed to a machine translation package.To select a package, visit your account." I selected a package and not allwoed to use Language Cloud!

Paul · Answer

Hi KATIA MARIA FARIAS DE VASCONCELOS 
 
Try logging out of SDL Language Cloud and then back in again. 
 
 gateway.sdl.com/.../communityknowledge

Radu Boloveschi · Answer

Hi, 
 
This would need to be investigated by SDL Language Cloud Support. 
 
Please log a ticket and then we can get back with the solution here. 
 
The article shows how to log a Support ticket. 
 gateway.sdl.com/.../communityknowledge 
 
The log-in system has been updated and now a single sign-on system is in place that uses the same SDL ID for all SDL services, Language Cloud, SDL Account, etc. 
 
Also it is important that Trados Studio has Administrative rights in order to be able to connect to the Language Cloud servers. 
 
Since the log-in window uses Internet Explorer please make sure your IE is up to date. 
 
Also if you have an Antivirus or Windows Firewall make sure it is not blocking Language Cloud 
 
Firewall exception for URLs: 
lc-api.sdl.com 
languagecloud.sdl.com 
 cxc-languagecloud.sdl.com 
 
Required exception(s) for port(s): 
443

Paul · Answer

Hi Arnie Hemmes 
 
can you tell us what you've tried to fix this already please? 
 
Also, see if this helps if you have tried the other solutions in this thread: 
 
 community.sdl.com/.../72400

Alexa Dubreuil-Storer · Answer

I encountered the same problem this morning (14 Jan 2019), using Studio 2019 SR1 (15.1.0.44109). I resolved it through signing out of Studio 2019 and signing in again. For good measure I also signed out/in my SDL Language Cloud account. 
 
Thanks Paul for the tip. :-) 
 
Alexa

Greta Magyar · Answer

Hi Everybody, 
 
The SR1 CU2 package released this week addresses this issue - please apply the update. 
 
For more details please see the release notes: 
 gateway.sdl.com/.../communityknowledge 
 
Best wishes, 
Greta 
 
Greta Magyar - Customer Success Representative - SDL

Trados Studio > 4. Machine Translation

.After update Trados Studio 2019 I am not able to install and use Language Cloud.