Unable to access Language Cloud from Studio 2019

Question

Since Sunday 15th I have been unable to access my SDL Language Cloud account from within Studio 2019. When I try to log in, in the sign-on dialog box that normally disappears on successful login, I am shown what looks like the front page of the SDL website. This is happening on both my main PC and laptop, hence probably not to do with the systems themselves. I can access machine translation through Word so there is nothing wrong with my Language CLoud account. 
 What is going on please??? 
 Geoff Williams 
 GW Specialized Translations

Lydia Simplicio · Accepted Answer

Hello Geoffrey Williams , 
 Thanks for the update. 
 I checked the support logs and indeed this was an issue on our side (email duplication). 
 Glad we could rectify this for you quickly.

Lydia Simplicio · Answer

Hello Geoffrey Williams , 
 If your browser is remembering old log in details- this will also affect when you log into LC via Studio. 
 The email address which is valid on your account is-

######@s#########-##ns.......

Please allow cookies and try again- maybe try a different browser as well. 
 I would recommend Chrome or FireFox- but to avoid MS Edge or Internet Explorer.

Geoffrey Williams · Answer

Just to let people know that the issue has been identified by SDL support as a problem at their end. Thanks for the responses. 
 Geoff Williams

Trados Studio > 4. Machine Translation

Unable to access Language Cloud from Studio 2019

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