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Hi, for a few days now, I am unable to use SDL cloud machine translation and get the message I get is that the translation provider has been deactivated. What does it mean and how can I re-activate it?
Hi, for a few days now, I am unable to use SDL cloud machine translation and get the message I get is that the translation provider has been deactivated. What does it mean and how can I re-activate it?
Hello beatrice crabbe ,
It sounds as though the connection to the server was lost at some timne another.
Please take a look at the following Gateway Article which should help
Please let me know if you were able to resolve the issue.
Lydia Simplicio | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
When I try to activate SDL Cloud Machine translation, the SDL ID window opens with the message "last time you logged in as ..." (correct email address) and when I close that window, I still get the message "provider de-activated".
PS: I am not working on a SDL Studio GroupShare project
And when I click on "Not my account' and try to sign in again, the green start keeps turning, but nothing happens
No, does not work (see below)
Hello beatrice crabbe ,
In this case, please log a support ticket
https://gateway.sdl.com/WebToCaseLCMT
The support team can then have a look at what is happening and help you out.#
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
