Hello
I have just installed Studio 2021 and would like to explore the Cloud features. However, when I try to sign into the Language Cloud on my desktop, it comes up with a Window but not the usual wee form:
I can sign into Language Cloud through my browser, so the log-in details are correct. But no form within the software. Is this a wee bug?
Cheers
Susan
Hello Susan McDonald ,
Could you please install Studio 2021 CU1 (Help- Check for Updates)
Then restart your machine and see if the problem persists.
If so, please check that Studio 2021 is added to your AntiVirus exceptions list. Then restart again.
Please let me know if this helps.
Lydia Simplicio | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Steven
Thanks for your reply. I have tried all your suggestions but to no avail - still the same screen.
Very peculiar. Everything else seems to work very well - and the installation process, for once, went very quickly and smoothly with Studio 2021!
Cheers
Susan
I am facing the same problem with my SDL Trados Studio 2021. Thanks.
And I already have installed Studio 2021 CU2...
I always update my Trados Studio 2021 and I continue with the problem. I cannot sign iinto the SDL Language Cloud Machine on my desktop. It appears blank too. No problems when I sign in on the browser. I have to update my apps through browser... everything else is working well. Any suggestions to solve this problem??? Thanks!!
Please can you create a new thread for your problem. We have a tool in the community for converting the thread to a support case and can only do this for the original poster.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi, I just bought and installed Studio 2021 today, and I'm having the same problem and can't find a clear answer to this. Please help.
Hello - I am the original poster. I eventually resolved this issue by manually updating Studio 2021 when a new update became available. Then I was able to log into my account.
I hope this helps!
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