Monika Ruiz

I'm sure there is some confusion here because our support teams do not treat our customers like this, irrespective of how long they have been with us.

I have discussed this with the support team this evening and they will contact you again to explain the situation.  I don't wish to discuss your private situation in public, although we can if you prefer?

So for the time being, and for the benefit of others reading this, perhaps note that the calculation is not 500,000 words a month.  It's 500,000 characters a month and we don't cut off access on the basis of this figure each month.  We accumulate the numbers on a yearly basis, so you could easily exceed the limit each month for a while before reaching the cut-off limit.  We also don't apply a strict 6 million characters in 12-months and are actually quite generous in this regard allowing 7.2 million characters so you would have to exceed this by quite a bit before the free allowance ended.

But I'm sure the support team will be able to clarify this for you.

If you have any further questions on your account that you would like to discuss outside of your dealing with support please feel free to do this in this thread, or you can contact me privately - pfilkin@sdl.com

For anyone wondering this KB article explains:

gateway.sdl.com/.../communityknowledge