I cannot use my SDL Cloud subscription, It is blocked and I don't find where to re-activate it.

Question

How can I get back my SDL Cloud subscription? Every attempt has been negative as my interface doesn't show whatever your instructions report. 
 Please see attached images.

Lydia Simplicio · Answer

Carlos Ruiz Support Case Id : 00563858. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Studio > 4. Machine Translation

I cannot use my SDL Cloud subscription, It is blocked and I don't find where to re-activate it.