Hi
I've just logged on for the first time this year and my SDL Language Cloud is not working.
There is an error message to say I have reached my character limit but checking on line I have only ever used 471,000 characters since I purchased Trados.
Plus there seems to be no option to choose the Language Cloud in the system:
I've tried a fresh start but no avail. Any ideas?
Thanks
Ian
I have a similar problem. I have just passed from 2019 to 2021 version and I can't use the Language Cloud automated translation. I have not used it yet, since I upgraded the version, and in the past I had all the free characters available. In addition, when I open settings, the TM / Language Cloud options can never be selected. Even if I select it, when I exit and re-enter the Settings page, the white boxes are unchecked (they uncheck by themselves). And when I ask for pretranslation, nothing happens. What should I do?
Ian Randall Support Case Id : 00573313. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Lydia Simplicio | RWS Group
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Hello Valeria Maria Tafel ,
Please start a new thread, explaining the issue, as we are unable to log multiple support cases on the same thread.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Stephen,
I'm having the same problem as Ian. I get a notification saying that I've exceeded the MT quota but that's hardly possible. Can you please help me?
Thank you!
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