Could you please clarify if/when should I expect a reset of the MT monthly allotment?
It has been a month (Jan 6th) since I exceeded the quota, but I still see the following message: “Number of characters exceeded for account Id 39,342. Max allowed 7,200,000, total 7,330,540”.
Does it mean that, regardless of monthly usage, if I go over the 7.200.000 characters the next reset will be at the end of the billable period? Thank you
Hello Riccardo Monaco
Yes, if you are using the Free NMT allowance that comes with your Trados Studio license, it will get blocked at 7.2 million during a year, the year started when you probably activated the Language Cloud/MT Cloud subscription. You might be able to see the end date of the period on your MT Cloud account: https://translate.sdl.com/settings/account Let me know if it works.
You can purchase a paid MT Cloud subscription by contacting SDL Sales department via the contact us form: https://www.sdl.com/products-and-solutions/translation/software/contact-us/
This info is presented also here, however the limitation is not monthy to 500.000 characters but yearly.
https://www.sdl.com/products-and-solutions/translation/software/sdl-trados-studio/nmt-for-studio/
Hope it helps,
Radu
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