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Pre-translated words being charged twice.

Alberto Cury

I'm pre-translating and an error occurred, then I have to pay again to run the LW again.

Could you please try to not charge for them?

As you have the "Do not Resend for Translation", that means you can distinguish new one from repetitions.

Also, if we already pay for a specific segment call, it should be ours, in a sense that if I request again on the same day, it shouldn't be double charged.

That happens a lot with big projects, due to errors in the process, I enclosed today's.

Thanks in advance!

Fullscreen 3201.sdlerror-2023111-9h43m32s.sdlerror.xml Download
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<SDLErrorDetails time="11/01/2023 09:43:40">
<ErrorMessage>Referência de objeto não definida para uma instância de um objeto.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.ProjectApi.Translation</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.MachineTranslationSource.GetTranslations(IReadOnlyList`1 sourceTokens, TranslationPurpose purpose, ICollection`1 proposals, SearchResultsMerged searchResults, Boolean completeTranslationsOnly)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.MachineTranslationSource.GetTranslations(List`1 sourceTokens, TranslationPurpose purpose, Boolean completeTranslationsOnly)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.MachineTranslationSource.AddSearchIfRequired(List`1 searchTokens, TranslationPurpose proposalPurpose, Boolean completeProposals, List`1 requiredSearches)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.MachineTranslationSource.GetRequiredSearches(DeferredTranslationData translation, List`1 requiredSearches)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.MachineTranslationSource.GetDeferredTranslations(List`1 deferredTranslationData)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.TranslationSource.ProxyTranslationSource.GetDeferredTranslations(List`1 deferredTranslationData)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.FuzzyMatchRepair.GetDeferredTranslations(List`1 translationSources)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.FuzzyMatchRepair.RepairResults(SegmentAndSubsegmentSearchResultsMerged searchResults, List`1 translationSources)
em Sdl.ProjectApi.Translation.FuzzyMatchRepair.FuzzyMatchRepair.RepairResults(SegmentAndSubsegmentSearchResultsMerged searchResults)
em Sdl.ProjectApi.AutomaticTasks.MatchRepairContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.ProjectApi.AutomaticTasks.TranslationMemoryLookupContentProcessor.OutputParagraphs()
em Sdl.ProjectApi.AutomaticTasks.TranslationMemoryLookupContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.BilingualApi.AbstractBilingualContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Filters.Processors.SegmentRenumberingBilingualProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.BilingualApi.AbstractBilingualContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Integration.LocationMarkerLocator.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ProcessParagraphUnit(IParagraphUnit paragraphUnit)
em Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.ParagraphUnitBuffer.Release()
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.OutputParagraphUnit(IParagraphUnit pu)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseLocalizableParagraphUnit(transunit transunit, LockTypeFlags lockFlags)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseTransUnit(transunit transunit)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseGroup(group group)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.OnGroup(XmlElement group)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.SdlXliffFeeder.<ContinueScanning>b__14_11(ISdlXliffStreamContentHandler handler)
em System.Collections.Generic.List`1.ForEach(Action`1 action)
em Sdl.FileTypeSupport.Bilingual.SdlXliff.SdlXliffFeeder.ContinueScanning()
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ContinueParsing()
em Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext()
em Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
em Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
em Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
em Sdl.ProjectApi.Implementation.TaskExecution.ContentProcessingTaskImplementation.TaskFileExecuter.Parse(String targetFilePath)]]></StackTrace>
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