Language Weaver (Machine Translation) not working in Studio

Question

Dear All, 
 
 Warm greetings from the University of Ghana. 
 
 We have been having issues with the Machine Translation component of Studio (Language Weaver). We have uninstalled and reinstalled the application and have taken other actions advised on various Trados-related platforms (including the Community), however, we are unable to use the feature. Could there be something we have done, unknowingly, or are not doing right? Kindly advise/assist. 
 
 Here are some screenshots:

Best regards, 
 Luke Liebzie 
 University of Ghana

Radu Boloveschi · Answer

Luke Liebzie We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00830998 .

Trados Studio > 5. Machine Translation

Language Weaver (Machine Translation) not working in Studio