KAREN McGRATH 

Hi Karen,

Did you install it using the Plugin Management tool, or via the AppStore site? 

If so, you probably don't have the latest version Language Weaver... uninstall it, restart Studio then use the on-board AppStore tool in Studio 2024 via (tab) Add-Ins > RWS AppStore > Plugins.

Let me know if this doesn't work

All the best,

Ali

Hi Alison,

As you kindly suggested, I have installed language weaver in my studio 2024 software using the AppStore tool in Studio

After adding the Language Weaver in my project settings, I entered my email and password in RWS for  the Language Weaver Cloud in the US.

See below:

Once I have entered the required information, I get the following message:

authentification failed. Object reference not set to an instance of an object.

Any idea what I should do?

Many thanks for your time,

Kidest regards,

Karen

 KAREN McGRATH 

Hi Karen,

I don't know how to overcome this issue but I'm sure that Lydia Simplicio will be able to look into this for you and if necessary set up a Support Case for someone to help you directly.

You could in the meantime, take a look here Language Weaver login issue which is where Lydia helped Emma with her Language Weaver login issue a few days ago...

All the best,

Ali

KAREN McGRATH a few things to try:

Are you based in the US?

Can you log into: https://us.portal.languageweaver.com/login

If no (and you are sure you are not under UK) - a different team will need to support you but I will facilitate as there maybe something wrong with your Language Weaver Account.

If yes you can log in, it basically confirms the issue is local.

A few things to explore:

• Can you access Language Weaver Machine translation not by using the plugin, but from Cloud Based Resources?
  
  If yes - then it reconfirms this is more than likely a plugin related issue but potentially you have a workaround.
  
  
• Have you tried to remove TranslationProviderCredentialStore.bin including bin2 from: C:\Users\[username]\AppData\Roaming\Trados\Trados Studio\Studio18
  
  Looking forward to your clarifications
• What do the logs say: C:\Users\[~yourname~]\AppData\Roaming\Trados AppStore\Language Weaver Provider

Lyds

KAREN McGRATH a few things to try:

Are you based in the US?

Can you log into: https://us.portal.languageweaver.com/login

If no (and you are sure you are not under UK) - a different team will need to support you but I will facilitate as there maybe something wrong with your Language Weaver Account.

If yes you can log in, it basically confirms the issue is local.

A few things to explore:

• Can you access Language Weaver Machine translation not by using the plugin, but from Cloud Based Resources?
  
  If yes - then it reconfirms this is more than likely a plugin related issue but potentially you have a workaround.
  
  
• Have you tried to remove TranslationProviderCredentialStore.bin including bin2 from: C:\Users\[username]\AppData\Roaming\Trados\Trados Studio\Studio18
  
  Looking forward to your clarifications
• What do the logs say: C:\Users\[~yourname~]\AppData\Roaming\Trados AppStore\Language Weaver Provider

Lyds

Hello  Lydia,

I am based in Canada. I don't believe my RWS account is EU or UK, so logically I would fall under US.

Using the link that you provided, I tried once more to access the RWS account for Language weaver and it says that I am not allowed to use Language Weaver.

Wasn't Language Weaver included in my Studio 2024 upgrade?

As you can see from my screenshot after my name there is no AppData etc.

Hi Lydia,

Sorry I forgot to add that I can access Language Weaver using the Cloud-based ressources