"The translation provider "Cloud-based resources" could not be opened and has been disabled."

Question

I have upgraded my Trados Studio from 2022 to 2024 recently. I tried to open Language Weaver on 2024. But I coundn't. I have the following error message. 
 
 And when I try to add cloud based resources, I got this message.

I thought this was because it was reaching at its limit. But when I opened my account, it says I have used only 1.4M characters. 
 
 I have searched this community and found some other questions with the same type error 
 gateway.sdl.com/.../communityknowledge 
 But it did not solve my problem. The link to SDL App store in the above page does not work any more. And other past questions look very old like several or more years ago. 
 So please help me. Thanks in advance.

Radu Boloveschi · Answer

伸一郎 畑 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871516 .

Radu Boloveschi · Answer

Hello David, 
 
 Please see this article: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000013218 
 
 Regards

Trados Studio > 4. Machine Translation

"The translation provider "Cloud-based resources" could not be opened and has been disabled."