Language Weaver provider keeps signing me off while I'm working in Trados Studio

I added Language Weaver Cloud to a project in Trados Studio by going Language Pairs > All Language Pairs > Translation Memory and Automated Translation > Use... > Language Weaver Provider, then entering my credentials (username and password) and it worked as expected. However, periodically while I'm working, or every time I close Studio and open it again, Language Weaver gets disconnected and gives me an error with code 401 (Unauthorized). To fix this, I have to go to Language Pairs > All Language Pairs > Translation Memory and Automated Translation, select Language Weaver Cloud, then Settings... > Update > Confirm. Machine translation then starts working again, until after sometime when it gets disconnected again, and I have to repeat the process. I'm using the latest version of Trados Studio and I log into Language Weaver with EU credentials.

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  • Hi  

    Sorry to hear you are having these issues. 

    This doesn't seem to be something related to Trados Studio or LW plugin, but the connection itself or the login saved on your computer. 

    Where is your Trados Studio installed, does it have Admin rights to create files on your computer? It needs Admin rights to create some files where the credentials are stored. 

    Also do you have the latest plugin version? 2.0.5.1 - Trados Studio 2024 https://appstore.rws.com/Plugin/240

    Maybe the log file for the LW Provider app will have some information, you can find it here: C:\Users\%username%\AppData\Roaming\Trados AppStore\Language Weaver Provider

    Hope this helps,

    Radu

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  • Hi  

    Sorry to hear you are having these issues. 

    This doesn't seem to be something related to Trados Studio or LW plugin, but the connection itself or the login saved on your computer. 

    Where is your Trados Studio installed, does it have Admin rights to create files on your computer? It needs Admin rights to create some files where the credentials are stored. 

    Also do you have the latest plugin version? 2.0.5.1 - Trados Studio 2024 https://appstore.rws.com/Plugin/240

    Maybe the log file for the LW Provider app will have some information, you can find it here: C:\Users\%username%\AppData\Roaming\Trados AppStore\Language Weaver Provider

    Hope this helps,

    Radu

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