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"Cloud-based resources" MT stopped working

Omar AlKhouli

Today, while working in Trados Studio, the cloud-based machine translation suddenly stopped working. It had been working flawlessly moments earlier, and all other features, including the TM and TB, remain operational.

There are no issues with my license or internet connection. All Project Settings for language resources are correctly configured, with all checkboxes ticked.

Has anyone encountered this sudden problem? Any insights into its cause or potential solutions would be greatly appreciated.
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    Probability score: 0.7  

    Question improvement suggestion: Provide specific details about any error messages received or any changes made to the system prior to the issue occurring.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It sounds like you're experiencing a frustrating issue with the cloud-based machine translation in Trados Studio. Here are some steps you can take to troubleshoot and potentially resolve the problem:  

    **Step 1:** Verify your subscription status. Ensure that your Machine Translation Cloud Subscription is active and that your accounts (Trados Live and Language Weaver) are properly linked.  

    **Step 2:** Clear the cache. Close Trados Studio and navigate to the following path:  

    `C:\Users\%Username%\App Data\Roaming\Trados\Trados Studio\Studio17`  

    Delete the `Language Cloud Machine Translation.bin` file. This can help reset the connection to the cloud service.  

    **Step 3:** Check your project settings. Go to the Trados Live / Language Cloud website and ensure that a Machine Translation / NMT engine is added under the Settings tab of your project.  

    **Step 4:** Re-index your Translation Memory. If you're using cloud-based TMs, go to your Trados Live account, navigate to Resources > Translation Memories, select your TM, and click on Re-index.  

    **Step 5:** Update your MT Cloud plug-in. Make sure you have the latest version of the MT Cloud plug-in installed. You can check for updates within the application or visit the RWS AppStore.  

    **Step 6:** If the issue persists, consider disabling any conflicting settings. For instance, if you are using both Cloud-based resources and the Language Weaver provider, try disabling one of them to avoid conflicts.  

    If none of these steps resolve the issue, please provide any error messages you may have encountered or any recent changes made to your system, as this information can help in diagnosing the problem further.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI
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