SDL Machine Translation Cloud stopped working

Question

Hi, 
 I have been using SDL Machine Translation Cloud provider for years now, and it suddenly has stopped working this week. I have not changed any setting, and I am doing the exact same steps I have always been doing. 
 When creating a project, when I go to add " SDL Machine Translation Cloud provider" to my translation memories, I am prompted to log in to the Machine Translation Cloud, and then I get an error message that roughly says " The translation provider 'SDL Machine Translation Cloud provider' does not support any language pair un this project or project template. Use AnyTM (Add -> AnyTM) to add your translation memory." 
 
 I managed to add SDL Machine Translation Cloud provider to the translation memory list via AnyTM, but no machine translation is applied during the pretranslation of the file. 
 I also noticed the language pair was N/A, but I don't remember if this is similar or different than what it used to say. 
 
 I use Windows 10; SDL Trados Studio 2017 Freelance; SDL Machine Translation Cloud plugin version 2.1.2.0. I was able to login to my SDL Machine Translation Cloud account and it is still active. 
 
 Any help from the community or RWS would be greatly appreciated!

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide the exact error message you received and clarify if you have checked your subscription status for the SDL Machine Translation Cloud. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems you're experiencing issues with the SDL Machine Translation Cloud provider in Trados Studio. Here are some steps you can take to troubleshoot and potentially resolve the issue: 
 **Step 1:** Verify your subscription status. Ensure that your SDL Machine Translation Cloud subscription is still active and has not expired. You can log in to your account to check this. 
 **Step 2:** Clear the cache files. Close Trados Studio and navigate to the following directory: 
 `C:\Users\[Your Username]\AppData\Roaming\Trados\Trados Studio\Studio17` 
 Delete the file named `Language Cloud Machine Translation.bin`. 
 **Step 3:** Update the plugin. Make sure you have the latest version of the SDL Machine Translation Cloud plugin installed. You can uninstall the current version via the SDL Plugin Manager and then download the latest version from the RWS AppStore. 
 **Step 4:** Adjust project settings. After reinstalling the plugin, open Trados Studio and go to Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation. Remove any existing MT providers and add the SDL Machine Translation Cloud provider again. 
 **Step 5:** Check language pair settings. Ensure that the language pair you are using is supported by the SDL Machine Translation Cloud provider. If the language pair is showing as N/A, you may need to adjust the settings or select a different language pair. 
 **Step 6:** Use AnyTM as a workaround. If you are still unable to apply machine translation during pre-translation, consider using the AnyTM feature to add the SDL Machine Translation Cloud provider to your translation memories. 
 If these steps do not resolve the issue, please provide the exact error message you are receiving, as this will help in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Trados Studio > 4. Machine Translation

SDL Machine Translation Cloud stopped working