"Your current package is not compatible with SDL Trados Studio."

Hi,

Some time ago I've opted to participate in the SDL Online Translation Editor beta and haven't used it after an unsuccessful attempt to apply MT to a test document, nor have I used the Language Cloud translation provider in Studio. Now, whenever I try to add the "SDL Language Cloud" translation provider in Studio, I get the above error prompting me to change my package if I want to use LC in Studio. However, when I click the link to go to my account, it redirects me to the online editor, with no visible way to roll back my subscription package to the default (free) one. Am I missing something? How can I change my subscription to the default one at this point?

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  • The error is generated by the fact that your Language Cloud subscription doesn't contain Studio integration.

    Since you asked to be part of the SDL Online Translation Editor beta you were assigned a special subscription that doesn't contain Studio integration.

    If you want to also use Language Cloud in Studio we will assign to you a different subscription.

    We assigned the SDL Online Translation Editor beta based on the last subscription you had. If you had an expired Trial subscription we assigned only a Online Editor subscription. If you have a Studio license you can get a Free subscription for using it in Studio and the Online Editor to test it.
    The reasoning was that if you did not use the Free subscription for Studio, you did not need a subscription that contains Studio Integration.
Reply
  • The error is generated by the fact that your Language Cloud subscription doesn't contain Studio integration.

    Since you asked to be part of the SDL Online Translation Editor beta you were assigned a special subscription that doesn't contain Studio integration.

    If you want to also use Language Cloud in Studio we will assign to you a different subscription.

    We assigned the SDL Online Translation Editor beta based on the last subscription you had. If you had an expired Trial subscription we assigned only a Online Editor subscription. If you have a Studio license you can get a Free subscription for using it in Studio and the Online Editor to test it.
    The reasoning was that if you did not use the Free subscription for Studio, you did not need a subscription that contains Studio Integration.
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