• State Verified Answer
  • Replies 2 replies
  • Subscribers 126 subscribers
  • Views 2190 views
  • Users 0 members are here
Options

SDL Language Cloud - Object reference not set to an instance of an object

Igor Ivanović

Hi,

I have an unusual problem with SDL Language Cloud. When I want to select it from the list of TM or AT providers, within Project settings, I get the following error: "Object reference not set to an instance of an object". Is there something I am not doing wright or this is some "background" technical issue? I use Free Subscription, I am able to log in to SDL Language Cloud within my Trados Studio 2015.

Thanks!
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
  • 0
    Hello Igor,

    I think it makes sense to try a Studio reset to resolve this. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    See if that helps.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    I had the same problem. I have been getting the same message: "Object reference not set to an instance of an object". Then after Trados crashed today I could not access to Language Cloud anymore. I tried renaming the folder as you suggest but when I restart Studio it asks me to register and then a message appears: "Connection to Language Cloud failed". Studio has been crashing the last couple of days and different error messages appear but until now I could use Language Cloud with no problem. Please help me!