Merging several entries and saving entry kills Multiterm Server 2015

Question

Hi, 
 Has anyone seen this strange situation? When merging several entries and editing and saving the final entry I get a time-out error message and the whole Multiterm Server (and Groupshare server) stops working. The server and all services need to be restarted. 
 I can reproduce the error (with the same entries), so it is not just a &ldquo;case&rdquo;. 
 Export/import or reorganization of the termbase might work, but I cannot do lots of testing (it means stopping the whole server and people working on it). 
 Any ideas (apart from buying a PSMA)? 
 Thanks, 
 Bruno

Paul · Answer

Hi Bruno, 
 
If you can reproduce this you should report it anyway. For licensing or installation issues that prevent you from working we have a route for all customers to get help and this sounds like a problem we should look at to help ensure you can work. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Studio > 3. MultiTerm

Merging several entries and saving entry kills Multiterm Server 2015