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Error messages while starting MT

Jerzy Czopik

When starting MT we get some strange messages, showing here:

Fullscreen stacktrace#1.xml Download 
<SDLErrorDetails time="13.03.2017 11:55:17">
  <ErrorMessage>Retrieving the COM class factory for component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} failed due to the following error: 800700c1  ist keine zulässige Win32-Anwendung. (Exception from HRESULT: 0x800700C1).</ErrorMessage>
  <Exception>
    <Type>System.BadImageFormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.UI</Source>
    <HResult>-2147024703</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost..ctor()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL MultiTerm</ProductName>
    <ProductVersion>MultiTerm14</ProductVersion>
    <EntryAssemblyFileVersion>14.0.2165.2</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-UQD5E35\RE</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-UQD5E35</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8281872 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Fullscreen stacktrace#2.xml Download 
<SDLErrorDetails time="13.03.2017 11:55:09">
  <ErrorMessage>Retrieving the COM class factory for component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} failed due to the following error: 800700c1  ist keine zulässige Win32-Anwendung. (Exception from HRESULT: 0x800700C1).</ErrorMessage>
  <Exception>
    <Type>System.BadImageFormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.UI</Source>
    <HResult>-2147024703</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.UI.Viewer.TermViewer..ctor()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL MultiTerm</ProductName>
    <ProductVersion>MultiTerm14</ProductVersion>
    <EntryAssemblyFileVersion>14.0.2165.2</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-UQD5E35\RE</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-UQD5E35</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8281872 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Fullscreen stacktrace#3.xml Download 
<SDLErrorDetails time="13.03.2017 11:55:25">
  <ErrorMessage>Retrieving the COM class factory for component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} failed due to the following error: 800700c1  ist keine zulässige Win32-Anwendung. (Exception from HRESULT: 0x800700C1).</ErrorMessage>
  <Exception>
    <Type>System.BadImageFormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.UI</Source>
    <HResult>-2147024703</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost..ctor()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL MultiTerm</ProductName>
    <ProductVersion>MultiTerm14</ProductVersion>
    <EntryAssemblyFileVersion>14.0.2165.2</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-UQD5E35\RE</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-UQD5E35</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8281872 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
 

Finally, MT starts, but does not open any termbases - it reports a fail in connecting to an unknown server. No server is configured though.

Now we removed all settings files from the known path and even renamed the Multi Term entry in the system registry, to no avail. Neither reinstall nor repari do help also. So how can I get MT (and Studio) running again?

_________________________________________________________

When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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Parents Reply
  • 0 in reply to Paul
    Dear Paul

    Sorry, should have added that - both 32 and 64 bit version have been reinstalled. I've found that particular article prior to posting here.
    On the computer there are also MS C++ 2012, 2013 and 2015 (and some older too) installed. Unfortunately no change.

    Best regards, Jerzy

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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