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Unable to create a termbase with Multiterm 2017

Romina Verónica Stamile

Hi,

Whenever I try to create a termbase with Multiterm 2017, I get the following error message "Multiterm cannot create a termbase". 

I found some people have had the same problem in the community; however, the solutions proposed in some threads do not seem to be useful for me. I've checked I have the latest versions of both Studio and Multiterm, I've reinstalled Multiterm, checked any instances that may be running in the background and changed the name of the folder c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14... nothing works.

Is there anything else I can try to solve the problem? Thanks!!
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    Hi ,

    Please try running a Windows Repair of MultiTerm - and then of Studio - via Control Panel.

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair.
    4. Restart Studio.

    I actually repair all 4 components of MultiTerm periodically - Desktop, Core, Convert and Word Integration. Then I repair Studio. It's worth the time it takes, especially after a Windows automatic update.

    Also, do you know how to reorganise a termbase? Studio and MultiTerm normally prompt for this if it's required when the affected termbase is in use. Periodically reorganising helps the termbase run more smoothly.

    This is done by opening opening the termbase in MultiTerm (let it update first if you haven't opened MultiTerm for a while), click on Termbase Management bottom left then select Reorganise in the top toolbar. Click through the Wizard (OK > Next > Finish > Close) then close MultiTerm

    Hope this helps,

    All the best,

    Alison