I can't add new terms to an existing TB.

Question

It keep showing the text 'Loading termbase...' but it doesn't load it. How can I quickly solve the problem? This happens with new TBs aswell.

Paul · Answer

Hi Martina Taddia , 
 
Where do you store your termbases? Try putting one on your desktop and see if this works from there.

Paul · Answer

Hi Martina Taddia , 
 
Maybe try one more thing to make sure it's installed correctly. First of all reset Studio and MultiTerm. 
 
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../ 
 
Then, rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14 
 
Once you've done this run a repair installation through the windows control panel for both Studio and MultiTerm. 
 
The support team will probably do this anyway, but if it doesn't help please log a case so a support engineer can help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure you give them a link to this thread so they have some history of what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

I can't add new terms to an existing TB.