MultiTerm 2017 SR1 - 14.1.2471.5 - Cannot add or delete terms

Question

MultiTerm 2017 was working fine until this week. I've found at least 20 complaints about this in the past month from customers on the Web, and I haven't seen a resolution. I've followed all of the suggestions (uninstall, manually delete folders, reinstall, etc.). I can no longer add or delete terms. I can only edit terms from the Default Layout. Please see the screenshot below. I have already reported this to SDL Support. They recommended using the Default layout to edit terms, which does work. But I can't add terms nor delete them at all in any layout. The entire Editing section on the ribbon is grayed out/disabled. I apparently have permissions still, since I can edit terms in Default layout. 
 What is the green Add Term button intended to do? I cannot find any information in the online help nor on the Web. This just adds a new term to the current term, but it also adds a new term to the Browse list. But it includes the translations of the original term that was highlighted before clicking "Add Term". 
 I have also installed SDL Trados Studio 2017 SR1 - 14.1.6413.8. But I don't typically use Trados. I only use MultiTerm to edit terms. 
 Thanks.

Gina Fevrier · Accepted Answer

SDL Support worked with us to change my permissions. I can now add/edit/delete terms in default or flag layout.

Adrian Boloveschi · Answer

Hi Gina, I am glad that this is working for you now. I wanted to add another piece of information here for the other readers: The termbase in use in the example above is a GroupShare termbase, not a file-based termbase. The Groupshare permissions were restricting access to Add New entry and Delete an entry. Note that when using the Default Template in MultiTerm Desktop 2017 with file-based termbases, it is normal to have the Edit and Save buttons greyed out - this is expected behaviour. To edit a term, the user needs to click inside the term and editing mode starts right away and when clicking outside of the term, it gets saved. If the Layout is changed to something else not "Default Layout" then the Edit button will become available. Once the edit operation is started, the Save button will also become available.

Lydia Simplicio · Answer

Hello Gina Fevrier , 
 
I have logged a support ticket on your behalf as you have already been in contact with our support team who understand your organisational translation processes. 
If would be great if you could post the solution in community once resolved. 
 
Have a great weekend.

Paul · Answer

Hi Gina Fevrier , 
 
Thank you for the feedback here. I guess it could be made more clear for those new to terminology and MultiTerm. In the help there is reference to MultiTerm being a concept-oriented system and this means that each termbase entry is a single concept. So when you add additional terms to an existing entry they are synonyms by virtue of this concept. 
 
Perhaps Stefan Uricariu can take this into consideration for a future update of the help documentation.

Trados Studio > 3. MultiTerm

MultiTerm 2017 SR1 - 14.1.2471.5 - Cannot add or delete terms