Multiterm 2017 no longer working after major crash of Studio

Question

Hello all, 
 
 I have Studio and Multiterm 2017 latest updates and everything worked like a train. 
 
 But 2 days ago Studio crashed out of the blue, and since then: 
 -Multiterm in the Editor does not show terms or not all the terms 
 -No more autosuggest, so typing is now twice as slow for me 
 -At first after opening the Editor I can add terms, but after half an hour get the error message: Multiterm is unable to add the term 
 I have Windows 10.0 makersupdate. I noticed that the Java Control Panel has no tab 'Updates'. 
 I was wondering is this a Java problem or should I maybe reinstall MultiTerm? 
 Thanks in advance!

Thanks for

Alison Field · Accepted Answer

Hi Akke Wagenaar 
 First of all, open MultiTerm and allow it to update to the latest version (if you don't have this function set to perform automatically on startup, go to Help > Update. 
 
 Then, please try running a Windows Repair of MultiTerm - and then of Studio - via Control Panel.

Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features .

Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop ) and click Repair . 
 Restart Studio/MultiTerm. 
 
 I actually repair all 4 components of MultiTerm periodically - Desktop, Core, Convert and Word Integration. Then I repair Studio. It's worth the time it takes, especially after a Windows automatic update. 
 
 Also, do you know how to reorganise a termbase? Studio and MultiTerm normally prompt for this if it's required when the affected termbase is in use. Periodically reorganising helps the termbase run more smoothly. 
 
 This is done by opening the termbase in MultiTerm, click on Termbase Management bottom left then select Reorganise in the top toolbar. Click through the Wizard (OK > Next > Finish > Close) then close MultiTerm 
 
 If none of the above helps, then a reset of both MultiTerm and Studio (after trying the above Windows Repair of both) might also help: 
 
 Navigate via Windows Explorer to the folder shown below and rename the folder 'MultiTerm14' - anything, add 'old' for example, doesn't matter... 
 
 C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm You may need to make hidden folders visible first, which is done on the View tab of Windows Explorer:

Once you've renamed the MultiTerm14 folder, restart MultiTerm 2017 and open a termbase and the folder you've renamed will be recreated. You can delete the old one. 
 
 C:\Users\[Username]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
 Delete the following 3 files: BaseSettings.xml Plugincache.xml 
 UserSettings.xml 
 
 Then open Studio. The folders will be recreated when you close Studio and have recustomised your settings. I know this bit is a pain but it's good to go through the settings and tweak them now and then to make sure you have it set up to the optimum for whatever you are doing. Also to be sure Studio hasn't got reset to default by a Windows update or whatever. 
 
 If you're still experiencing problems, you can go deeper in the resetting, as follows: 
 C:\Users\[User_Name]\AppData\Local\SDL - rename the SDL Trados Studio and ProjectApi folder C:\Users\[User_Name]\AppData\Roaming\SDL - rename the SDL Trados Studio and ProjectApi folder C:\Users\[User_Name]\Documents\Studio [VERSION] - rename the Studio [VERSION folder to Studio [VERSION]_Old 
 
 Then open Studio and all the above folders will be recreated as default.

Hope this helps, 
 All the best, 
 Alison

Alison Field · Answer

Hi Akke Wagenaar , 
 I hope it works for you. If it doesn't, try uninstalling and reinstalling both programs. 
 This is easiest done via Control Panel, using the same route as I described in my previous instructions and selecting 'Uninstall' on the 'Remove suite of products' entry for each. I usually uninstall MultiTerm first, then Studio. Then I install Studio first. 
 There is no need to release your license as you will be reinstalling on the same computer. 
 If reinstalling doesn't solve the issue, you will then be entitled to get free help from the Installation and Licensing Team by filling out the form here: 
 licensing and installation help 
 Fill out all the details then click 'Submit Case'. Most importantly, give them the email you are contactable on accurately and select 'Installation' under 'Case Type' 
 They will definitely be able to find the source of the problem. They normally reply pretty quickly, usually within 24h on a workday. 
 All the best, 
 Alison

Alison Field · Answer

Hi Akke Wagenaar 
 At the top of the termbase window you'll see a little dropdown arrow to the right at the top. Left-click and this dropdown menu appears: 
 
 Some other users are saying that the list is switching back to Flags layout when adding a term, which is probably what you are describing. You can re-select Default layout, which is the new layout I expect you want, by left-clicking on it in the list. 
 Show this to the person who contacts you from Help, maybe they have a solution to it now. 
 Let me know if so as it's happening to me as well, though not all the time ;-) 
 One user suggested it was the individual termbases affecting each other when more than one termbase was open in a project. Whatever causes it, it shouldn't happen and I'm sure the wonderful chaps at SDL are doing their best to change this behaviour... 
 You can select any of these display preferences when you have a termbase open in MultiTerm itself, too. 
 Hope this helps, 
 Ali :)

Alison Field · Answer

Hi Michael Bauer , 
 Regarding " Just a note: it seems that under Windows 10, Repair is no longer an option for MultiTerm 2017 when you pull it up under Programs and Features. " 
 Windows Repair of my SDL MultiTerm 2017 components is available on my Windows 10: 
 
 Also on the right-click menu... 
 Ali :) 
 EDIT: I have now read the posts following the one I replied to. The last Microsoft Creators' Update didn't stop me being able to use Windows Repair...

Alison Field · Answer

Hi Michael Bauer , 
 Have you by any chance got your display set to Tablet mode? If so, turning that off will make a difference. My UI is totally accessible, I don't use Tablet mode even on my Tablet PC. 
 You can check the above by clicking the Notifications icon bottom right of your screen. If Tablet mode is highlighted, its tile will be green. Click on it to turn it off. 
 It is also adjustable via 'All Settings' (also accessible via the Notifications icon) and you can choose how and when (if ever) you want your PC to switch to/from Tablet mode, here: 
 
 If that's not it, then it must be another setting affecting your UI because you should be able to choose whatever way you wish your UI to be displayed... Plus if you're having problems with the Windows updater, via All Settings > Update... > Troubleshooter you can run through the various possibilities of why your updates aren't working correctly. There's also a Help link there too. 
 Sounds as if you maybe need help from Windows support as well as SDL installation support (which I suggested in your other post)... 
 All the best! 
 Ali :)

Trados Studio > 3. MultiTerm

Multiterm 2017 no longer working after major crash of Studio