Hi Brigitte Bertin 

Unknown said:

The font is way too small, the window is oversized and some buttons are missing in a dialog box.

This is most likely due to you using a Hi-res screen.  This is the first time I've seen the problem with MultiTerm Extract but this is probably because it's not as heavily used as other products.  There are instructions for dealing with this in the KB when related to Studio and Multiterm, but not for Extract:

https://gateway.sdl.com/apex/communityknowledge?articleName=000001872

We also have an app for this here:

https://appstore.sdl.com/language/app/change-scaling-behaviour/790/

I doubt these will really help you, but I mention them because I think this is good grounds for logging an installation case with the support team and they may be able to help you.  This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Unknown said:

Second problem, when I try to add files from the drop-down menu of the "Create a new project" feature, for example word files or Translation memory files (that I have created in Studio 2017), Multiterm extract just does not see them in my folder, although all these files are supposed to be supported.

Where does it say that SDLTM files and other modern filetypes are supported in MultiTerm Extract?  I don't believe they are.  If you browse to select files for a new Extract project you'll see what's supported and it's only older file formats.

Hi Brigitte Bertin 

Unknown said:

The font is way too small, the window is oversized and some buttons are missing in a dialog box.

This is most likely due to you using a Hi-res screen.  This is the first time I've seen the problem with MultiTerm Extract but this is probably because it's not as heavily used as other products.  There are instructions for dealing with this in the KB when related to Studio and Multiterm, but not for Extract:

https://gateway.sdl.com/apex/communityknowledge?articleName=000001872

We also have an app for this here:

https://appstore.sdl.com/language/app/change-scaling-behaviour/790/

I doubt these will really help you, but I mention them because I think this is good grounds for logging an installation case with the support team and they may be able to help you.  This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Unknown said:

Second problem, when I try to add files from the drop-down menu of the "Create a new project" feature, for example word files or Translation memory files (that I have created in Studio 2017), Multiterm extract just does not see them in my folder, although all these files are supposed to be supported.

Where does it say that SDLTM files and other modern filetypes are supported in MultiTerm Extract?  I don't believe they are.  If you browse to select files for a new Extract project you'll see what's supported and it's only older file formats.