TermExtract error msg: "Could not create project file"

Question

Using TermExtract 2017, I click on File/New Project and select Bilingual Term Extraction Project, but I systematically get the above error msg when clicking on Next, and I can't get any further. Never happened before, and all SDL components are up to date.

Paul · Answer

Hi Pierre Corbeil , 
 
I suggest you log an installation case through support. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

TermExtract error msg: "Could not create project file"