Check for updates

Question

MULTITERM PBS.docx hello 
 I can't check for updates on Multiterm. Each time I try to, by entering the start menu, I get these answers: 
 1- failed to get archive directory listing. 
 after I click on ok, i get this answer : 
 2- failed to load update data file. 
 
 Thanks in advance for your help ! 
 Cynthia

Lydia Simplicio · Answer

Hello cynthia levy 
 Sorry, I thought you were running Studio 2017- however the article could still help (just a change of the Studio version number is needed). 
 Please navigate to the following (after clicking on your C: drive) 
 
 The double clicking the StudioUpdateClient.exe 
 
 Then once complete- please reboot your machine and restart Studio. 
 Does this resolve the problem? 
 If not, please follow these steps- and manually install the components (double clicking on the .exe and .msi will allow you to execute/install the files manually). 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000008331 
 
 Now reboot your machine and Studio. 
 IS the problem now fixed? 
 If not please log a free installation ticket

Trados Studio > 3. MultiTerm

Check for updates