Adding terms to Multiterm from within Studio 2019 no longer works

Question

After adding some addons to Studio 2019, I can no longer add terms to MultiTerm from within Studio. I get the error message: "Unhandled exception. Error info saved to errorLog.txt file. Error message: 'Sdl.MultiTerm.Client.CppBridge.dll or one of its dependencies. The specified module could not be found.'" 
 How can this be rectified?

Paul · Answer

Friedrich Reinold 
 
I'm going to guess that you installed BaccS based on the errorLog.txt file you mention. BaccS captures any exceptions and saves them to that file, even if they have nothing to do with BaccS at all. You might get some idea if you look in the errorLog.txt file which by default you'll find here: 
 
c:\[USERNAME]\pfilkin\Documents\BaccS\TradosDatabase\ 
 
You could post the txt file here if you like so we can see it? 
 
However, back to MultiTerm. If the errorlog doesn't show anything obvious then try a Studio reset. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 
 appstore.sdl.com/.../ 
 
But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../

Friedrich Reinold · Answer

In the meantime I got help from SDL Support to uninstall the BaccS plugin. That was a week ago, and since then I have not had this problem even once with any project. Adding terms to MultiTerm from within Studio 2019 works again as fine as before.

Sergey Saveliev · Answer

Disabling the BaccS plugin helped.

Trados Studio > 3. MultiTerm

Adding terms to Multiterm from within Studio 2019 no longer works