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Setup did not complete. Setup has detected a higher version of this version already installed. How to get rid of this obstrusive "higher version"?

Hans-Georg Reiss

Error message from SDL MultiTerm 2019 setup stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.' with an OK button.

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[edited by: Trados AI at 1:19 PM (GMT 0) on 5 Mar 2024]
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  • 0 in reply to Oana Nagy

    Hi Steven,

    I did resolve the problem, also due to your most welcome hints in Studio 2019 repair sent to be earlier. Similarly, I now entered c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019\modules\.

    File Explorer window showing the contents of the SDL SDLMultiTermDesktop2019 modules directory with .msi files such as MTConnect15, MTCore15, MTStudio15, and MTWordIntegration15.

    Next, I clicked the relevant .msi files and this worked, reinstalling MultiTerm 2019 now without popping up error message as experienced. Then a program update took place to render the program to its latest version. This settled the whole issue with the popping up error message.

    Take care and have a nice weekend, Hans-Georg
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    Generated Image Alt-Text
    [edited by: Trados AI at 1:19 PM (GMT 0) on 5 Mar 2024]
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