Hello,
Yesterday, I updated Multiterm 2017 and after the update, I cannot run Multiterm at all on my computer. I have checked the event viewer and seemed this error has something to do with KERNELBASE.dll. Is there anything that I should do? I have already tried the repair and re-install as suggested on SDL community, but this error remains.
Thank you.
Hi there
If reinstallating did not solve your problem, then you have the right to contact Installation Help free of charge, here:
installation and licensing help
Select 'Installation' from the 'Case type' dropdown menu.
Someone will help in the next day or two if you give your correct email address.
All the best,
Ali :)
Thank you for the quick reply. I have filed a case.
Good, I hope they sort your problem quickly.
All the best, Ali
I solved this problem by manually downloading and installing the latest Studio update.
I'm glad to hear that. I should have asked ?? ?? if Studio was also up-to-date...
Thanks for letting us know,
All the best,
Ali 
Friedrich Reinold and Alison Field,
Studio was up-to-date, but it was solved after I seperately uninstall Multiterm widget and Multiterm 2017.
When uninstalling, first I uninstall Multiterm widget-Remove suite of prodcts and then, Multiterm 2017 remove suite of products. After that, I performed Multiterm 2017 full instllation and i put checkmark on Multiterm widget.
According to the supprt team, this problem was found when Multiterm 2017 and Multiterm widget were separately downloaded.
Thank you.
Hi ?? ??
You're welcome!
I'm pleased to hear that the support team were able to identify the origin of the problem for you.
All the best,
Ali
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