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Hello!
This the second time I can't install SDL Multiterm 2019. Would you please advise me what to do.
Find attached the screenshot I got.
Best regards,
Achille
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[edited by: Trados AI at 1:28 PM (GMT 0) on 5 Mar 2024]
Hello!
This the second time I can't install SDL Multiterm 2019. Would you please advise me what to do.
Find attached the screenshot I got.
Best regards,
Achille
It sounds like interference from your Anti-Virus or other security software. Try disabling it before you install.
If that doesn't help you I suggest you log a case.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
It sounds like interference from your Anti-Virus or other security software. Try disabling it before you install.
If that doesn't help you I suggest you log a case.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear Paul,
Thank you for your reply.
Disabling the security software wasn't helpful.
1st: I when to resources for installing Multiterm here: https://docs.sdl.com/LiveContent/content/fr-FR/SDL%20MultiTerm%20Help-v5/GUID-0B5035DF-D5C1-46D5-A291-A0E15075FDBE#addHistory=true&filename=GUID-1D4EAB35-DE2A-476E-8CDE-191D8BA81A69.xml&docid=GUID-0B5035DF-D5C1-46D5-A291-A0E15075FDBE&inner_id=&tid=&query=&scope=&resource=&toc=false&eventType=lcContent.loadDocGUID-0B5035DF-D5C1-46D5-A291-A0E15075FDBE
2nd: and realized I needed to do download and install: Visual C++ Redistributable Packages for Visual Studio 2013 (from Microsoft)
3rd: I realized I needed to update SDL Trados Freelance 2019 before updating Multiterm 2019.
All is perfect now.
Thanks again for your help
Best regards,
Achille
