Hello Alexandra Blatz ,

I don't think the issue lies with the Studio/MultiTerm upgrade as otherwise we would be seeing many more cases.

Please first check your project package/settings and ensure that the TB is actually included.

Next check the server settings and ensure this is up to date  and that you have the correct permissions (you should possibly speak with your client regarding this).

Hello,

Thank you for your prompt reply, Steven. Well, I assume that the server settings are still up to date, as otherwise the TM connection would also fail, wouldn't it? So I can work with the client server-based TMs in Studio 2019 SR2, but no longer with their termbases since I started with 2019 SR2 last Wednesday. This concerns different PMs with different projects - always the same - TMs yes, termbase with term recognition: no. The termbase project settings now always look as follows:

In front there is the termbase name, followed by "(default)".

Thanks in advance and regards, Alexandra

PS: I've read in the meantime that there seem to be various issues with SR2 and that it is recommended to wait with the installation. Unfortunately, I've installed it now, and this issue is quite annoying. I really hope it can be fixed.

SDLMultiterm (15.0.4.56053):

Login in Server-Database is possible when starting the program separately

BUT:

When I try to connect the same Server Database in SDL Trados Studio 2019 SR2 to include the MultiTerm termbasis the connection fails:

I recognised that in

C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15

ICSharpCode.SharpZipLib.dll is 1.2.0.246

While MultiTerm uses:

C:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm15

ICSharpCode.SharpZipLib, Version=1.0.0.999

I think there is a conflict between the programs and so integration of MultiTermin Termbase is not possible within SDL Studio ?

Is there an updated ICSharpCode.SharpZipLib for MultiTerm15 available ? (Copied the file from Studio 15 into MultiTerm15 but that did not work).

Hello Alexandra Blatz ,

I am not aware of any conflicts that you suggest- if this were the case we would see a lot of such issues.

It is i think quite possible that TM's might work and TB's not- as they are not stored in exactly the same location- so its possible there is indeed an issue here.

Please log a ticket via your SDL Account

Support can advise you if this is an installation issue or indeed a package issue which will need your clients involvment to resolve.

Hi Steven

I have a similar problem, when I try to add a new term from Studio I get the same message:

<SDLErrorDetails time="14.11.2019 15:08:39">
  <ErrorMessage>
Non è stato possibile caricare il file o l'assembly 'ICSharpCode.SharpZipLib, Version=1.0.0.999, Culture=neutral, PublicKeyToken=1b03e6acf1164f73' o una delle relative dipendenze. La definizione di manifesto dell'assembly specificato non corrisponde al riferimento all'assembly. (Eccezione da HRESULT: 0x80131040)</ErrorMessage>
  <Exception>
    <Type>System.IO.FileLoadException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Entry</Source>
    <HResult>-2146234304</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.EntryClass.Save()
   at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost.SaveEntry(String content)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.4.1693</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>ACL-OFFICE2017\Angelo</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ACL-OFFICE2017</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16670440 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Shall I create a ticket?

Thanks,

Angelo

And if I add the same entry in Multiterm I have no problem at all.

Hello Angelo Caltagirone ,

Im not sure whether Alexandra Blatz has had any feedback from the support team or not so i'm a little in the dark here.

Maybe try the following (reset) 

https://gateway.sdl.com/apex/communityknowledge?articleName=000011314

Also, if you haven't already- ensure MultiTerm is up to date as well

Hi Steven, hi Angelo,

Sorry I have not yet contacted the support team, but will do so asap. I'll let you know of the outcome.

Best, Alexandra

...perhaps we will know more within next 2 days.

Opened a support ticket.

Your request has been submitted.

We normally respond to requests within 2 working days using the email address / phone number supplied. However, if you require a license reset we will endeavor to respond within 1 working day.

P.S.: Repair Installation no success.

Hi Steven and Alexandra,

Something strange happened to me yesterday. I could add a new term, but when I wanted to add another one I got the error message again.

Multiterm is up to date, repaired, etc.

I will install the new beta today (Multiterm AND New Studio), let see what happens, I will keep you posted.

Regards,

Angelo