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Unable to open Multiterm 2017: Object reference not set to an instance of an object

Alison Campbell

I have been unable to open Multiterm 2017 from my desktop shortcut and I get the message: object reference not set to an instance of an object.

I tried opening it by clicking on a termbase to open it, this initially seemed more promising but then I got a message saying "unable to connect to the multiterm server", although I was only trying to use termbases stored on my own computer.

I tried "repair" from the control panel, on Multiterm, Core (not sure what this is), and Studio as well - nothing. I then uninstalled and tried to reinstall Multiterm. I am still unable to open it from the shortcut, and now if I try to click on a termbase to open it I get a very long message:

SDL MultiTerm settings window with options for specifying communication settings, opening specific business files, and defining termbase file settings on startup.

A funny thing I did notice is that in the folder of the newly downloaded Multiterm, there does not appear to be a "termbases" folder, although there is one in the version I renamed "multiterm14_old". It doesn't have any actual termbases in it though. I tried creating a "termbases" folder and manually putting a test one in there but that wouldn't open either.

Please help! I am not at all technologically-minded and I am finding this all a huge challenge. 

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[edited by: Trados AI at 1:40 PM (GMT 0) on 5 Mar 2024]
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  • 0 in reply to Lydia Simplicio

    Hi Steven,

    I have uninstalled Studio and downloaded the latest version. Unfortunately the result is the same. I can't open Multiterm from my desktop - I get Object reference not set to instance of an object.

    If I try to click on a termbase to open, it does appear to be opening multiterm but then I get the long message that I posted a screenshot of above. I can click to "close" that message, then go to the File, Open Termbase, my list of termbases is there, I check and try to open any one of these and that is when I get the message "a connection could not be established to the Multiterm Server. Please check your connection settings". 

    Out of interest, I tried to create a new termbase instead. It allowed me to go through the whole wizard but at the end I get "object reference not set...."

    Do you have any more ideas? Thanks in advance, Alison
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