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Impossible to open Multiterm Termbases

Virginie Dubois

Suddenly, Multiterm stopped working on my computer.

  • When I try to « Open a termbase », I get the following error message (in French):

Impossible d’établir une connexion à SDL Multiterm Server inconnu. Veuillez vérifier vos paramètres de connexion

  • When I click on Liste des résultats, I get this message:

Unexpected exception when getting view part instance of view part Liste des résukltats (in English)

  • If I try to « Charger une Termbase » I got the following error message :

Il existe un caractère non valide dans l’encodage donné. Ligne 1, position 25 »

I have tried to implement the corrections explained in this thread https://community.sdl.com/product-groups/translationproductivity/f/general/18043/serious-problems-with-multiterm-2017

  • Renaming the MultiTerm14 folder
  • Running Freshstart
  • Removing and reinstalling both SDL and Multiterm

I have also tried the corrections explained here (removing the 3 files mentioned)

https://gateway.sdl.com/apex/communityknowledge?articleName=000001430

The issue stays the same.

Can you help me?

Virginie
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    Hi 

    The first question to ask is (and I know some of these are suggested in the links you cited), have you made sure that BOTH MultiTerm and Studio are updated to the latest version?

    This is done in each program by going to the Help tab and clicking on 'Check for Updates'

    (to update MultiTerm, you need to open it separately to Studio)

    Screenshot of Trados Studio's Help tab with 'Check for Updates' button highlighted.

    Secondly, have you tried a Windows Repair on both Studio and MultiTerm?

    Here's how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2017 etc) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.

    Thirdly, have you tried reinstalling both programs? (sometimes a Window Repair is required after reinstallation also).

    If that still doesn't work and you don't have a Support Contract, as installing is now preventing you from being able to work normally, you have the right to contact Installation Help free of charge, here:

    installation and licensing help

    Select 'Installation' from the 'Case type' dropdown menu.

    Someone will help in the next day or two if you give your correct email address.

    All the best,

    Ali Slight smile
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 1:44 PM (GMT 0) on 5 Mar 2024]
Reply
  • 0

    Hi 

    The first question to ask is (and I know some of these are suggested in the links you cited), have you made sure that BOTH MultiTerm and Studio are updated to the latest version?

    This is done in each program by going to the Help tab and clicking on 'Check for Updates'

    (to update MultiTerm, you need to open it separately to Studio)

    Screenshot of Trados Studio's Help tab with 'Check for Updates' button highlighted.

    Secondly, have you tried a Windows Repair on both Studio and MultiTerm?

    Here's how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2017 etc) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.

    Thirdly, have you tried reinstalling both programs? (sometimes a Window Repair is required after reinstallation also).

    If that still doesn't work and you don't have a Support Contract, as installing is now preventing you from being able to work normally, you have the right to contact Installation Help free of charge, here:

    installation and licensing help

    Select 'Installation' from the 'Case type' dropdown menu.

    Someone will help in the next day or two if you give your correct email address.

    All the best,

    Ali Slight smile
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 1:44 PM (GMT 0) on 5 Mar 2024]
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