Multiterm 2019 disappeared Windows 8

Question

Hi
I tried to update Multiterm 2019 but the update failed and Multiterm disappeared. When I downloaded Multiterm again and tried to install it, I got a message saying I already have a higher version installed and I need to remove it to install the version I have just downloaded (see message below). When I try to remove the suite of Mutliterm products, I get the same message. I cannot repair it either. Can anyone help me? Thanks in advance. Ian

Error message from SDL MultiTerm 2019 setup stating 'Setup did not complete. The error is: Setup has detected a different version of this product already installed. If you still wish to remove or repair that version, you must use that version's installer.' with an Accept button.

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[edited by: Trados AI at 1:46 PM (GMT 0) on 5 Mar 2024]

Paul · Answer

Ian Keith Jones Williams 
 Try following the instructions in here for a manual installation: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000008331 
 If you still can't resolve it then please log a support case. 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Trados Studio > 3. MultiTerm

Multiterm 2019 disappeared Windows 8