Alastair Naughton

It's important to make sure you have the up to date and compatible versions of Studio/Multiterm installed.  You should have these:

SDL Trados Studio 2019 SR2 - 15.2.6.2831
SDL MultiTerm 2019 - 15.0.6.56482

Make sure you have these and see if the problem persists.

I just downloaded MultiTerm direct from my account page and still the same problem persists. 

Alastair Naughton

ok - in that case try a reset first.  Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

If that doesn't help then I suggest you log a support case.  

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Thanks. Have requested a licence reset. We'll see how that goes. 

Thanks. Have requested a licence reset. We'll see how that goes.