Updating old versions of Multiterm termbases

Question

Hello! 
 The first version of Trados I purchased was 2017. Two years later, I upgraded to the 2019 version and after about 6 months of working with this new product, I started to have a lot of problems with MultiTerm, the most frustrating being that Trados Studio randomly was unable to connect to any of my term bases. 
 This is the message I receive - 
 
 Whether I click yes or no, Trados is always unable to connect to the term base, meaning it is totally inexploitable. 
 I upgraded to Trados 2021 this week and decided to export and delete all my old term bases, create new ones using MultiTerm 2021 and import the old terms, hoping this time consuming process would sort the problem out. However this is not the case. A brand new term base created in MutliTerm 2021 still brings up this message. 
 Anyone any ideas of how to sort the problem? 
 Thanks in advance!

Paul · Answer

Katy Cassel 
 The most important thing with MultiTerm is to make sure you always have the compatible version installed for Studio. So you should have these: 
 SDL Trados Studio 2021 - 16.0.1.2917 SDL MultiTerm 2021 - 16.0.0.158 
 Check that, and f it doesn't help (because there should be no need to upgrade MultiTerm termbases at all) I'll log a case for you so the support team can check your installation.

Paul · Answer

Katy Cassel Support Case Id : 00534929. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Studio > 3. MultiTerm

Updating old versions of Multiterm termbases

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