A connection to SDL MultiTerm Server unknown could not be established.
Please check your connection settings

Question

I got this error a few weeks ago right after I installed Trados Studio 2021 and MulitTerm 2021. I tried the suggested renaming the folder and repairing, etc. to no avail. I installed a Windows update shortly thereafter and the problem went away. But it soon came back. Each time I install an update of either Windows 10 or MultiTerm 2021, the problem goes away, but it always comes back in a day or two. Also, when I tried to save a termbase entry when I'm in Trados, I get: "Object reference not defined for an instance of an object.".

Edith Wagner · Accepted Answer

The problem seems to have been caused by NordVPN. The error only occurred when connected to this virtual network. The relevant Knowledge Base article ( https://gateway.sdl.com/apex/communityknowledge?articleName=000003939 ) has been updated with this information.

Paul · Answer

Christopher Frye 
 The first thing is to always make sure you have updated Studio AND MultiTerm to the latest version: 
 SDL Trados Studio 2021 - 16.0.2.3343 SDL MultiTerm 2021 - 16.0.1.304 
 Then follows the steps in this KB if still needed: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000003939

Paul · Answer

Christopher Frye Support Case Id : 00547057. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Studio > 3. MultiTerm

A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

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