Hello Valentina Luridiana Galati ,

Were you already working on this project when you updated Studio/MultiTerm?

If you create a new project, do you still observe the same behaviour?

Where are your Termbases saved? Locally or in the cloud?

I would perhaps suggest first a Studio Repair-

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

You can also try SDL Freshstart

https://appstore.sdl.com/language/app/sdl-freshstart/876/

and ensure that both Studio and MultiTerm are added to your AntiVirus exceptions list.

Hi Steven,

Thank you for your swift reply.

The problem described happened with three projects (which are literally the only ones run on my brand-new Trados 2021): all of them where created anew, and two of them were very small practice projects (simple doc file of less than 20 segments, termbase with 5 term pairs introduced manually into multiterm). 

Everything was saved locally.

In case this is relevant, I'm running my Windows on a virtual machine on a Mac and I am under the impression (though not sure) that the problem tend to arise whenever I leave the computer idling for a long period.

I will explore the possibilities you suggest and let you know what happens. Thank you for now!

Update 1: I tried Repair, but the path mentioned on the SDL page (i.e.

1. Click/highlight the relevant SDL product from the list of installed programs, e.g. SDL Trados Studio 2017 SR1, and click Repair. For Trados Studio 2019 / 2021, the button is Uninstall/Change > Repair.
   
   

is not what I see on my computer (which is a straight "Uninstall"). I haven't done it as I have already tried it once, to no avail. I will try now the other suggestions and keep you updated.

Update 2: I'm not even able to download Freshstart. Whenever I try to download it, I'm urged to login; I then login into my account but, as soon as I click on the appstore, I'm logged out and the whole cycle starts again. I wondered if they were two separate account spaces (say, SDL customers vs developers), but if I try to sign up it won't let me as my email is recognized.
So another cul-de-sac.

Hi,

We now have exactly the same issue.

I'm running the latest versions of both Studio and Multiterm 2021 SR2. I created a termbase this morning and have now added it to a newly created Studio project. And now I keep getting that error about the termbase being created with an older version of Multiterm.

Is there a known solution for this issue by now? And please don't mention the words 'Repair' or 'Freshstart'. We've already been having issues lately with Studio crashing after app updates and I really don't feel like re-configuring Studio again...

Many thanks,
Lieven

Hello! 
Just curious... Is there ampersand in the path where the termbase is stored?

Dimmo Petrov

Apologies for the late reply.

No, no ampersand in the path. No accented characters either. Not even a space. Just a-z characters and an underscore.