'no results available' in term window

I have Trados Studio 2017 Freelance. No terms are showing in the term window (and it states 'no results available'). I've updated to the latest version of Multiterm and am on the latest Studio 2017 version. I've reorganized the termbase several times and run a couple of reboots. I also tried following the instructions to repair the program through Windows here: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414 but this hasn't fixed it. What can I try next, please? Many thanks

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