@jesus prieto. Thanks for the tip. Do I need to write to directly? Or can you send him the thread?

Steven will see my notification and show up here.

Hello Vivian Jappe

This looks as though the MultiTerm settings have become corrupted -

-when this happens- uninstalling and reinstalling rarely helps, as the cause of the corruption isn't rectified normally.

Please follow the steps here and this should resolve the problem

https://gateway.sdl.com/apex/communityknowledge?articleName=000003939

(thanks Joe Prieto )

Thanks for the speedy reply! I have actually already tried this as I found the proposed solution on the SDL community earlier. I tried:

1. Resolution 1 again. No luck. Same error message at 'open termbase. I restarted my computer after this and that didn't help.

2. Resolution 2 is only if I couldn't find the files and folder paths, I believe?

3. Resolution 3: I'm not connected to a VPN.

Here is the stack trace I have just received:

<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 17:37:40">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help as it's really reducing my productivity that I can't add terms to my termbase while translating.

Thank you!

Vivian

Hello Vivian Jappe,

Is it possible that you are trying to synchronise files with something like DropBox/OneDrive? If so please disable the connection and retry.

I would also try Resetting Windows layout  (Studio- View- Reset Windows Layout)

Let me know if this helps.

Hi again Steven

If I am trying to synchronise files with Dropbox/OneDrive, I'm not aware of it. I upload to Dropbox manually. I have OneDrive on my computer but don't use it. Where would I look to see if my computer is synchronising?

I have reset the windows layout in both Studio and Multiterm several times - no luck there.

Vivian

@jesus prieto. Many thanks for all your efforts :-). 

Vivian Jappe Support Case Id : 00590110. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

@steven whale. Thank you sooo much. I really appreciate your help.

Crossing fingers that this will be resolved soon.

Vivian

I hope so.

And please, don't forget to post the solution. It really piqued my curiosity!