Have you got MultiTerm installed?

If so, could you please verify that it's updated?

Yes. Multiterm is installed and both MT and Studio (2019) are fully updated.

@jesus prieto

To answer your questions first:
1. Multiterm has always worked fine. I have used SDL Studio since the 2011 version without any bother.
2. I have: Studio 2019 SR2 - 15.2.8.3007 and Multiterm 2019 - 15.0.6.56482
3. I don't have a trial or starter version. I have a fully paid-up freelancer version of 2019.
4. I would update to 2021 but am worried that the problem will persist. And I shouldn't really be having problems with such a recent version.

Here is the stack trace:
<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 13:59:46">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help! Thanks in advance.
Vivian

PS: I answered this below but forgot to say that I got the error message before I even got to "browse". It popped up when I clicked File>Open termbase.

Maybe can help you here…

@jesus prieto. Thanks for the tip. Do I need to write to directly? Or can you send him the thread?

Steven will see my notification and show up here.

Hello Vivian Jappe

This looks as though the MultiTerm settings have become corrupted -

-when this happens- uninstalling and reinstalling rarely helps, as the cause of the corruption isn't rectified normally.

Please follow the steps here and this should resolve the problem

https://gateway.sdl.com/apex/communityknowledge?articleName=000003939

(thanks Joe Prieto )

Thanks for the speedy reply! I have actually already tried this as I found the proposed solution on the SDL community earlier. I tried:

1. Resolution 1 again. No luck. Same error message at 'open termbase. I restarted my computer after this and that didn't help.

2. Resolution 2 is only if I couldn't find the files and folder paths, I believe?

3. Resolution 3: I'm not connected to a VPN.

Here is the stack trace I have just received:

<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 17:37:40">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help as it's really reducing my productivity that I can't add terms to my termbase while translating.

Thank you!

Vivian

Hello Vivian Jappe,

Is it possible that you are trying to synchronise files with something like DropBox/OneDrive? If so please disable the connection and retry.

I would also try Resetting Windows layout  (Studio- View- Reset Windows Layout)

Let me know if this helps.

Hi again Steven

If I am trying to synchronise files with Dropbox/OneDrive, I'm not aware of it. I upload to Dropbox manually. I have OneDrive on my computer but don't use it. Where would I look to see if my computer is synchronising?

I have reset the windows layout in both Studio and Multiterm several times - no luck there.

Vivian

@jesus prieto. Many thanks for all your efforts :-). 

@jesus prieto. Many thanks for all your efforts :-).