Have you got MultiTerm installed?

If so, could you please verify that it's updated?

Yes. Multiterm is installed and both MT and Studio (2019) are fully updated.

OK,

Can you open the sample termbase in C:\Users\[YourUserName]\Documents\Studio 2019\Termbases ?

When you try to create a simple termbase (via Home ribbon > Create Termbase button) in MultiTerm, what's the message you get and in which step it stops?

The more information you give us, the more chances to help you. If you get an error message, you can post it in the way mentioned here: https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/01-get-help-quickly-in-the-community-technical-forums

Thank you for replying! Here is the information you ask for plus a bit more:

Sample termbase: C:\Users\[YourUserName]\Documents\Studio 2019\Termbases. There is no 'termbases' folder in my Studio 2019 folder. Only 'autosave', 'project templates', 'projects', 'upgrade translation memories'.

Create termbase: When I click 'create termbase' I get a window 'save termbase'. When I press 'save' I get this error message: Oject reference not set to occurrence of an object

Further information:

- I have tried "reset window layout" in both Multiterm and Studio.

- I have run the repair I found on the SDL community (renaming Multiterm15 to _OLD and repairing Multiterm desktop in control panel)

- I have uninstalled and reinstalled both Multiterm and Studio

- Studio: Termbase viewer says 'no open termbase' but I can see my terms in the Term Recognition window.

ok,

2 more things:

I believe the sample termbase can be on your drive depending on your choices when installing MultiTerm. Here you have it attached. Please save it to your hard drive, try to open and post the result.

Leadernet.zip

When you get your error message after trying to save, post the stack trace. The link https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/01-get-help-quickly-in-the-community-technical-forums show you how to do it.

@jesus prieto

Thanks again for your reply :-).

I ran the leadernet file and it opened Multiterm with a message - but NOT an error message, so there was no save icon to create the stack trace.

I copied the text. See below:

"

Error processing command line arguments: Objektreferencen er ikke indstillet til en forekomst af et objekt.

USAGE: MultiTerm.exe [/help|/?] /arg1 val1 /arg2 val2

Task: NoAutoUpdate
Description: Starts the application without automatically checking for updates.
Usage: MultiTerm.exe /noautoupdate
Arguments:
/noautoupdate Starts the application without automatically checking for updates.

Task: Opens a specific remote connection
Description: Allows specification of communication settings on startup.
Usage: MultiTerm.exe /s <server>
Arguments:
/s Switch to specify a business server at startup.

Task: Allows opening settings template files on startup
Description: Open a settings template file
Usage: MultiTerm.exe /st <file.sdlmttpl>
Arguments:
/st Switch to open a settings template at startup.

Task: Open Termbases, Entries, Languages and Terms
Description: Allows opening termbases, entries, languages and terms on startup
Usage: MultiTerm.exe /tb <termbase> [/e <entry1> [<entry2> ...]] [/t <term>] [/si <source index>] [/ti <target index>]
Arguments:
/tb Switch to open a termbase at startup.
/e Switch to open entry with number at startup.
/t Switch to search for a term at startup.
/si Switch to set a source language at startup.
/ti Switch to set a target language at startup.

"

ok, try to open that termbase from MultiTerm itself. To do so, in MultiTerm, go to File > Open termbase, click the Browse button to select the sample termbase. If any error, please post the stack trace.

Has MultiTerm ever worked for you? Did you do anything especial before it stopped working?

Also, you said that Trados Studio and MultiTerm were both updated. Could you please ensure these are the builds?

⯈ SDL Trados Studio 2019 SR2 - 15.2.8.3007

⯈ SDL MultiTerm 2019 - 15.0.56482

You can check them in Help > About.

Last check:

Have you got a Trial version? If so, MultiTerm is not included.

Have you got a Starter Edition? This has some limitations as you can read here: https://www.sdltrados.com/products/trados-studio/editions-comparison.html#140055

Unrestricted use of MultiTerm is included in Freelance and above licences.

I hope it helps, because now I'm really running out of ideas…

@jesus prieto

To answer your questions first:
1. Multiterm has always worked fine. I have used SDL Studio since the 2011 version without any bother.
2. I have: Studio 2019 SR2 - 15.2.8.3007 and Multiterm 2019 - 15.0.6.56482
3. I don't have a trial or starter version. I have a fully paid-up freelancer version of 2019.
4. I would update to 2021 but am worried that the problem will persist. And I shouldn't really be having problems with such a recent version.

Here is the stack trace:
<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 13:59:46">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help! Thanks in advance.
Vivian

@jesus prieto

To answer your questions first:
1. Multiterm has always worked fine. I have used SDL Studio since the 2011 version without any bother.
2. I have: Studio 2019 SR2 - 15.2.8.3007 and Multiterm 2019 - 15.0.6.56482
3. I don't have a trial or starter version. I have a fully paid-up freelancer version of 2019.
4. I would update to 2021 but am worried that the problem will persist. And I shouldn't really be having problems with such a recent version.

Here is the stack trace:
<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 13:59:46">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help! Thanks in advance.
Vivian

Maybe can help you here…

@jesus prieto. Thanks for the tip. Do I need to write to directly? Or can you send him the thread?

Steven will see my notification and show up here.

Hello Vivian Jappe

This looks as though the MultiTerm settings have become corrupted -

-when this happens- uninstalling and reinstalling rarely helps, as the cause of the corruption isn't rectified normally.

Please follow the steps here and this should resolve the problem

https://gateway.sdl.com/apex/communityknowledge?articleName=000003939

(thanks Joe Prieto )

Thanks for the speedy reply! I have actually already tried this as I found the proposed solution on the SDL community earlier. I tried:

1. Resolution 1 again. No luck. Same error message at 'open termbase. I restarted my computer after this and that didn't help.

2. Resolution 2 is only if I couldn't find the files and folder paths, I believe?

3. Resolution 3: I'm not connected to a VPN.

Here is the stack trace I have just received:

<?xml version="1.0"?>

-<SDLErrorDetails time="22-03-2021 17:37:40">

<ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>

-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>

-<StackTrace>

-<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
</StackTrace>

</Exception>

-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm15</ProductVersion>

<EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1030</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-GVB5BK0</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16620432 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

I really hope you can help as it's really reducing my productivity that I can't add terms to my termbase while translating.

Thank you!

Vivian

Hello Vivian Jappe,

Is it possible that you are trying to synchronise files with something like DropBox/OneDrive? If so please disable the connection and retry.

I would also try Resetting Windows layout  (Studio- View- Reset Windows Layout)

Let me know if this helps.

Hi again Steven

If I am trying to synchronise files with Dropbox/OneDrive, I'm not aware of it. I upload to Dropbox manually. I have OneDrive on my computer but don't use it. Where would I look to see if my computer is synchronising?

I have reset the windows layout in both Studio and Multiterm several times - no luck there.

Vivian

@jesus prieto. Many thanks for all your efforts :-).