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Multiterm is not working - "A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings."

Vivian Jappe

I can't open or create a termbase. Also Studio says 'no open termbase' and I can't add new terms.
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  • 0 in reply to Jesús Prieto

    Thank you for replying! Here is the information you ask for plus a bit more:

    Sample termbase: C:\Users\[YourUserName]\Documents\Studio 2019\Termbases. There is no 'termbases' folder in my Studio 2019 folder. Only 'autosave', 'project templates', 'projects', 'upgrade translation memories'.

    Create termbase: When I click 'create termbase' I get a window 'save termbase'. When I press 'save' I get this error message: Oject reference not set to occurrence of an object

    Further information:

    - I have tried "reset window layout" in both Multiterm and Studio.

    - I have run the repair I found on the SDL community (renaming Multiterm15 to _OLD and repairing Multiterm desktop in control panel)

    - I have uninstalled and reinstalled both Multiterm and Studio

    - Studio: Termbase viewer says 'no open termbase' but I can see my terms in the Term Recognition window.
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  • 0 in reply to Vivian Jappe

    ok,

    2 more things:

    I believe the sample termbase can be on your drive depending on your choices when installing MultiTerm. Here you have it attached. Please save it to your hard drive, try to open and post the result.

    Leadernet.zip

    When you get your error message after trying to save, post the stack trace. The link https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/01-get-help-quickly-in-the-community-technical-forums show you how to do it.
  • 0 in reply to Jesús Prieto

    @jesus prieto

    Thanks again for your reply :-).

    I ran the leadernet file and it opened Multiterm with a message - but NOT an error message, so there was no save icon to create the stack trace.

    I copied the text. See below:

    "

    Error processing command line arguments: Objektreferencen er ikke indstillet til en forekomst af et objekt.

    USAGE: MultiTerm.exe [/help|/?] /arg1 val1 /arg2 val2

    Task: NoAutoUpdate
    Description: Starts the application without automatically checking for updates.
    Usage: MultiTerm.exe /noautoupdate
    Arguments:
    /noautoupdate Starts the application without automatically checking for updates.

    Task: Opens a specific remote connection
    Description: Allows specification of communication settings on startup.
    Usage: MultiTerm.exe /s <server>
    Arguments:
    /s Switch to specify a business server at startup.

    Task: Allows opening settings template files on startup
    Description: Open a settings template file
    Usage: MultiTerm.exe /st <file.sdlmttpl>
    Arguments:
    /st Switch to open a settings template at startup.

    Task: Open Termbases, Entries, Languages and Terms
    Description: Allows opening termbases, entries, languages and terms on startup
    Usage: MultiTerm.exe /tb <termbase> [/e <entry1> [<entry2> ...]] [/t <term>] [/si <source index>] [/ti <target index>]
    Arguments:
    /tb Switch to open a termbase at startup.
    /e Switch to open entry with number at startup.
    /t Switch to search for a term at startup.
    /si Switch to set a source language at startup.
    /ti Switch to set a target language at startup.

    "
  • 0 in reply to Vivian Jappe

    ok, try to open that termbase from MultiTerm itself. To do so, in MultiTerm, go to File > Open termbase, click the Browse button to select the sample termbase. If any error, please post the stack trace.

    Has MultiTerm ever worked for you? Did you do anything especial before it stopped working?

    Also, you said that Trados Studio and MultiTerm were both updated. Could you please ensure these are the builds?

    ⯈ SDL Trados Studio 2019 SR2 - 15.2.8.3007

    ⯈ SDL MultiTerm 2019 - 15.0.56482

    You can check them in Help > About.

    Last check:

    Have you got a Trial version? If so, MultiTerm is not included.

    Have you got a Starter Edition? This has some limitations as you can read here: https://www.sdltrados.com/products/trados-studio/editions-comparison.html#140055

    Unrestricted use of MultiTerm is included in Freelance and above licences.

    I hope it helps, because now I'm really running out of ideas…
  • 0 in reply to Jesús Prieto

    @jesus prieto

    To answer your questions first:
    1. Multiterm has always worked fine. I have used SDL Studio since the 2011 version without any bother.
    2. I have: Studio 2019 SR2 - 15.2.8.3007 and Multiterm 2019 - 15.0.6.56482
    3. I don't have a trial or starter version. I have a fully paid-up freelancer version of 2019.
    4. I would update to 2021 but am worried that the problem will persist. And I shouldn't really be having problems with such a recent version.

    Here is the stack trace:
    <?xml version="1.0"?>

    -<SDLErrorDetails time="22-03-2021 13:59:46">

    <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>


    -<Exception>

    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <HelpLink/>

    <Source>Sdl.MultiTerm.Client.Connectors</Source>

    <HResult>-2147467261</HResult>


    -<StackTrace>

    -<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
    ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
    ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
    ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
    ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
    </StackTrace>

    </Exception>


    -<Environment>

    <ProductName>SDL MultiTerm</ProductName>

    <ProductVersion>MultiTerm15</ProductVersion>

    <EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

    <ServicePack>NULL</ServicePack>

    <OperatingSystemLanguage>1030</OperatingSystemLanguage>

    <CodePage>1252</CodePage>

    <LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

    <ComputerName>DESKTOP-GVB5BK0</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>16620432 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>

    I really hope you can help! Thanks in advance.
    Vivian
  • 0 in reply to Jesús Prieto

    PS: I answered this below but forgot to say that I got the error message before I even got to "browse". It popped up when I clicked File>Open termbase.
  • 0 in reply to Jesús Prieto

    @jesus prieto. Thanks for the tip. Do I need to write to directly? Or can you send him the thread?
  • 0 in reply to Vivian Jappe

    Hello

    This looks as though the MultiTerm settings have become corrupted -

    -when this happens- uninstalling and reinstalling rarely helps, as the cause of the corruption isn't rectified normally.

    Please follow the steps here and this should resolve the problem

    https://gateway.sdl.com/apex/communityknowledge?articleName=000003939

    (thanks )

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Lydia Simplicio

    Thanks for the speedy reply! I have actually already tried this as I found the proposed solution on the SDL community earlier. I tried:

    1. Resolution 1 again. No luck. Same error message at 'open termbase. I restarted my computer after this and that didn't help.

    2. Resolution 2 is only if I couldn't find the files and folder paths, I believe?

    3. Resolution 3: I'm not connected to a VPN.

    Here is the stack trace I have just received:

    <?xml version="1.0"?>

    -<SDLErrorDetails time="22-03-2021 17:37:40">

    <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings</ErrorMessage>


    -<Exception>

    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <HelpLink/>

    <Source>Sdl.MultiTerm.Client.Connectors</Source>

    <HResult>-2147467261</HResult>


    -<StackTrace>

    -<![CDATA[ ved Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
    ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
    ved Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
    ved Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
    ved Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]>
    </StackTrace>

    </Exception>


    -<Environment>

    <ProductName>SDL MultiTerm</ProductName>

    <ProductVersion>MultiTerm15</ProductVersion>

    <EntryAssemblyFileVersion>15.0.6.56482</EntryAssemblyFileVersion>

    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

    <ServicePack>NULL</ServicePack>

    <OperatingSystemLanguage>1030</OperatingSystemLanguage>

    <CodePage>1252</CodePage>

    <LoggedOnUser>DESKTOP-GVB5BK0\Vivian</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

    <ComputerName>DESKTOP-GVB5BK0</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>16620432 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>

    I really hope you can help as it's really reducing my productivity that I can't add terms to my termbase while translating.

    Thank you!

    Vivian