Hi,
I have a few problems I'm facing when using SDL Trados Studio 2017 Freelance (SR1 - 14.1.6284.6)
- I am unable to "sign in". Nothing happens when I click on "sign in"
- Every time I try to add a term a term base (happens with all my term bases) I get the error "object reference not set to an instance". I am therefore unable to update my term bases. I have SDL MultiTerm 2017 SR1 - 14.2.8.55461
- When I click on "Help" on SDL Trados I am unable to "check for updates"
Please help.
Thanks
Niti
<SDLErrorDetails time="14-07-2021 16:57:18">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.MultiTerm.Core.Common</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info)
at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm()
at Sdl.TranslationStudio.Editor.Terminology.Actions.QuickAddNewTerm.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
at System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
at System.Windows.Forms.Control.WmKeyChar(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.6284.6</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-9JBH7B4\Niti</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-9JBH7B4</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4102124 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<SDLErrorDetails time="14-07-2021 16:57:37">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.MultiTerm.Core.Common</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info)
at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm()
at Sdl.TranslationStudio.Editor.Terminology.Actions.QuickAddNewTerm.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
at System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
at System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
at System.Windows.Forms.Control.WmKeyChar(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.6284.6</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-9JBH7B4\Niti</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-9JBH7B4</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4102124 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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