Hi,
I have a few problems I'm facing when using SDL Trados Studio 2017 Freelance (SR1 - 14.1.6284.6)
- I am unable to "sign in". Nothing happens when I click on "sign in"
- Every time I try to add a term a term base (happens with all my term bases) I get the error "object reference not set to an instance". I am therefore unable to update my term bases. I have SDL MultiTerm 2017 SR1 - 14.2.8.55461
- When I click on "Help" on SDL Trados I am unable to "check for updates"
Please help.
Thanks
Niti
<SDLErrorDetails time="14-07-2021 16:57:18"> <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.MultiTerm.Core.Common</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info) at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target) at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText) at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm() at Sdl.TranslationStudio.Editor.Terminology.Actions.QuickAddNewTerm.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2() at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut) at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e) at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m) at System.Windows.Forms.Form.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyMessage(Message& m) at System.Windows.Forms.Control.WmKeyChar(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> </Exception> <Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>14.0.0.0</ProductVersion> <EntryAssemblyFileVersion>14.1.6284.6</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DESKTOP-9JBH7B4\Niti</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-9JBH7B4</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>4102124 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
<SDLErrorDetails time="14-07-2021 16:57:37"> <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.MultiTerm.Core.Common</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info) at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target) at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target) at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText) at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm() at Sdl.TranslationStudio.Editor.Terminology.Actions.QuickAddNewTerm.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2() at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut) at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e) at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m) at System.Windows.Forms.Form.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyMessage(Message& m) at System.Windows.Forms.Control.WmKeyChar(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> </Exception> <Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>14.0.0.0</ProductVersion> <EntryAssemblyFileVersion>14.1.6284.6</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home Single Language</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DESKTOP-9JBH7B4\Niti</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-9JBH7B4</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>4102124 MB</PhysicalMemory> </Environment> </SDLErrorDetails>