Trouble Downloading Glossary Converter and Multiterm

Hello, 

I'm using Trados Studio 2021 for my class and I can't seem to download SDL Multiterm and Glossary Converter. I've tried to follow steps provided from my Professor yet I can't seem to find a solution. I even have a professional license for my school yet the SDL Appstore prevents me from downloading these apps. Could someone help me with this please? Thank You.  

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