Cannot create Termbase in Studio/MultiTerm

Hello, 

This problem faced one of my students. She can neither open nor create termbases in Trados Studio and MultiTerm (2021). She gets the message in the first picture. The TBs are always named in roman letters (no special characters used). OS is Windows 10. We tried uninstalling and reinstalling MultiTerm but to no avail. We cannot also open any ready-made TBs. We get an error message (second picture) that the TB is created with unsupported version of MultiTerm. We tried an article proposed by the community about repairing the TB with MS Access, but it also didn't work.

Can anyone please help?

Many thanks!

Error dialog box titled 'Cannot Create Termbase' with a message stating 'MultiTerm is unable to create the termbase. Not a valid file name.' and an OK button.Error dialog box with a red cross symbol titled 'Error' with a message stating 'This termbase cannot be opened because it has been created with an unsupported version of MultiTerm.' and an OK button.



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[edited by: Trados AI at 2:10 PM (GMT 0) on 5 Mar 2024]
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